Problem with seller

[Manieks181]

Hi I try to open a case with seller which didn't send what I order, and the item he send is broken, there's no option in resolution centre for refund , only cancel subscription . How can I contact PayPal for refund ?

[sharpiemarker]

@Manieks181 

This is extremely troubling, a seller using subscription/billing agreement tool to sell physical/shippable items?! Or was it digital item?

1. https://www.paypal.com/smarthelp/contact-us
2. Click Disputes and account limitations.
3. Click Disputes.
4. Click Dispute a payment.
5. Click Message Us after “This information might help” box

Explain what happen in the message.

If you don’t get any help, and paid with card to do a chargeback with your card issuer.

Be sure to cancel that subscription so you don’t get billed again. Good luck.