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Regarding not as described claim case ID: PP-D-82929643.
Please provide the supplier Wunongyuan Supply Chain Management Co., Ltd postal address for goods return in English please as it has been provided in Chinese symbols which will prevent the return of the package from the UK. I have attempted to use the resolution centre uploads but there is no provision for sending arequest of this type. I called PayPal UK but the automated service eventually ended my call saying that there was no one available to take my call. I have sent email and have not had a response. Time is running out for the return.
Return shipping address
Thank you, James <removed>
I too had the same issues when I received a response back for my issue with product I received. PayPal did contact the seller Wunongyuan Supply Chain Management Co., Ltd and I was told I will need to return the product back within a certain time frame and when I received the address it was not in English. The post office was unable to assist me. I then contacted PayPal again regarding this issue. I needed an address for the return. Wunogyuan did reach out to me in email prior to me contacting PayPal and said I will end up paying more for shipping it back then what I purchased the product for. So I felt this company does false advertising and would not refund my money without me returning the product back but I do not feel it was fair for me having to pay the return shipping charges in order to receive my refund on a false advertising product. They should pay for the return shipping if I could get an address in English vs in Chinese.
I had the same thing happen with this same Merchant. I ordered a Soy Bean Sofa and was sent a mini blanket that is 2ft x 2ft. PayPal sent me same instructions to send it back to an address in Chinese. I called PayPal and told them I wanted a Pre-Paid Return Shipping Label emailed to me by the Merchant. PayPal said they were unable to do that and the Rep sent me an email to file an Internet Crime report and once I filed the report Paypal would refund my money immediately and I did not have to send this item back.
Call PayPal and ask for the same. Here is a copy of the email Paypal sent me - ask them for the "Internet Crime Complaint" form.
I hope this helps!!
If this is a common problem and people are complaining on Paypal's site why are Paypal not addressing the issue.
This is an unacceptable practise for Paypal to disregard member's concerns.
There is no way on the response page you can address this issue, absolute disgrace PayPal.
Did anyone get an address in English?
I ordered a bin worth $32 USD and got plastic bin bags which are less than $2. 😞