Paypal Customer Service Closed-scams galore

[Katy717]

I purchased an expensive item and never received a confirmation of any kind. The only way I knew it went through was that paypal charged me. I got a USPS confirmation email from paypal A WEEK AFTER it said it was delivered (it wasn't). I attempted to contact the seller three times with no response. When I finally moved it to dispute level I immediately got an email from PayPal saying the dispute was closed in the sellers favor. I cannot reach anyone at Paypal and their CS line says it's closed. How is it that you are accepting funds but are not open to help? I am very concerned that more scam companies are coming online because they know PayPal is not available. This is not good business practice!

[kernowlass]

@Katy717 

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment or that includes a statement mentioning your address and saying the item was delivered to a different address.

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page), via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.