PayPal sides with scammer
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You may using the " Tracking " link .
Every shipment note have own tracking number and this number is no repeated thus provide the shipping note number to your buyer and checking with the courier services at the same times. Their record is open and clear stated where , when , how , even account number and fee. no hidden cost.
Please kindly consider this link as alternative source and hope will settle your problem.
Thanks ,
Mike
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If everything was accordingly the law then let the authorize department to process the investigate with it.
Our responsibility is provide the relevant document to them (related and firm evidence with date , information ) .
After your provide the necessary document (such as tracking number , invoice , delivery order , courier service website tracking link )
and your customer is still not satisfy then you may suggest the customer to login the complaint if they find themselves being fraud.
this 2 advantages .
first - legal way to prove yourself (as seller) is according to the law and regulation for trading.
Second - to let or to educate customer the acts will be violent because of email , phone call or etc if no evidence provided.
also let them aware that no only seller have the responsibility to follow the laws and regulation. Same goes to the customer (such as buyer / consumer ).
Thanks ,
Mike
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