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Paying Supplier via Paypal

Member

Paying Supplier via Paypal

I logged a dispute issue with paypal.  Due to conflicting information i received from my bank representative and a transaction that was done with a supplier.   I contacted the supplier on numerous occasions about the issues and they refuse to refund my money.  I did not received any goods or service.  I told the supplier i made payment and later was confirmed that payment wasn't made when, payment was made.    Long and short is,   I have not received any goods or services and the supplier refuse to refund my money.  I have evidence to show!!! I log numerous query to paypal and still i am waiting for a fruitful response.  All i want is my money back!  I am entitled to my money.  I did not received anything.    

5 REPLIES
Volunteer Advisor

Re: Paying Supplier via Paypal

@kancol

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Member

Re: Paying Supplier via Paypal

I’ve log the issue as an unauthorized payment due to the conflicting. Paypal emailed me and told me; my transaction was authorized and the dispute is denied. I have not received back my money. I tried contacting the supplier but, they refuse to refund my money. This is so unfair. I went to change the unauthorized dispute to a refund but, could not of done that...my hardworking money...this is craziness...no good nor service..and money gone
Volunteer Advisor

Re: Paying Supplier via Paypal

@kancol

 

Why did you not open a dispute for non receipt of item???

 

By opening an unauthorised transaction you are basically telling paypal that your account has been hijacked and used by another to make that transaction.

As paypal can see that that is not true of course they would close the case against you.

 

If you filed non receipt you would have got a refund.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Member

Re: Paying Supplier via Paypal

So basically i can not get back my money? Because i filed the wrong case in error due to the misunderstanding?
Volunteer Advisor

Re: Paying Supplier via Paypal

@kancol

 

You would need to contact customer services, they may do it as a 'goodwill' gesture.

 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.


OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.