Hello Thiego, thanks for posting to our Community! I'm sorry to hear that we've made the decision to permanently limit your account. This isn't something we do lightly, and I can assure you that we fully review all factors on an account before making this type of decision. While I understand that you don't agree with the outcome, this is something that would be unable to change. If there should be any balance in the account, that would be held for up to 180 days. This is to minimize any potential risk of loss due to disputes or chargebacks that may be filed during that period. Once that timeframe has elapsed, you'll be notified that you can withdraw any balances. If your account has been limited for over 180 days and you haven’t received an email to withdraw your balance, that would mean the balance cannot be withdrawn at this time. If this changes, we will send an update via email. Regrettably, we would be unable to provide any additional details, and hope you have a good night.
