PayPal closed the case without refund

Ayman1971
New Community Member
Hello Dears,
I opened one case for item not receive. the Seller did not reply to case. PayPal give time for the case, which I though this time to Seller to reply.
The seller did not reply at all, and I thought PayPal will refund me because Seller not reply, But PayPal closed the case without refund and advised because I did not escalate it !
As seller not reply, PayPal should refund me, not close the case and lose my money because seller not send the item and not reply!
I'm correct or no !
Best Regards, Ayman 
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