PayPal claim denied when it was unfair?

[MattBaker11]

Hi,

A few days ago I got a text saying that someone was trying to make a payment with my account that I had not authorised. It asked me if it was me or fraudulant and I said it was fraudulant so it began an investigation and no payment came out of my bank account. I thought this would be sorted but I just checked and the claim was denied and money taken from my account? I can not even appeal the claim again as they now say it was not a fraudulant claim and now £100 has been spent without my permission with no way to get it back. I cannot even remove my bank account details so I can stop this from happening again as a "transaction is in progress" with my account. 

How do I appeal this again? The purchase was clearly not me as it was billed to a place in Twickenham where all my details show I have never lived.

[sharpiemarker]

@MattBaker11 

Please contact customer service for assistance, asking them to review the case and point out the physical address discrepancy:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

Or contact via social media:

Facebook (UK): https://www.facebook.com/PayPalUK

Twitter (UK): @paypalUK 

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal