PayPal Account hacked and can't get through to customer services
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Hi,
My PayPal account has been hacked... someone added a bank account and made 2 transfers (£1000 and £358) both of which are pending but I can't get through to customer services. Both transactions are still pending.
What do I do? Who do I contact?
Any help would be appreciated
Thanks
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Good day to you @SCOOBY_666UK,
Thank you for using community forum. I'm sorry about what happened to your account.
It’s extremely important to report any suspected instances of fraud. If you think your account has been compromised change your password and update your security questions right away to protect your account (we may limit what you can do on your account until you do so).
Here are some types of fraudulent activity. Please follow the steps we’ve included below to report them:
- Unauthorized activity on your PayPal account
- Unauthorized transactions on your PayPal Debit MasterCard®
- Fake PayPal emails or spoof websites
- Items not received or a potential fraudulent seller
Unauthorized activity on your PayPal account
If you've received an email notification that something has been changed on your account, but you don't remember changing it, please change your password and security questions. Next, you can update any changed information, such as your email address, address, phone number, or other profile information.
If you notice a transaction that you didn’t authorize on your PayPal, bank or credit card statement, let us know right away through our Resolution Center. Some charges may appear unfamiliar but are legitimate and authorized, learn more.
- Go to the Resolution Center at the bottom of the page.
- Click Report a Problem.
- Select the transaction you want to dispute, and click Continue.
- Select “I want to report unauthorized activity.”
- Click Continue.
- Follow the instructions to finish opening your dispute.
If you can't log in to your PayPal account, follow the steps to reset your password.
I hope this helps.
We really appreciate your patience.
Keep safe.
*** You may leave Kudos / Solution if I have helped you. ***
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