item not received

congaplayer2
New Community Member

how do I convince PAYPAL to refund me, I ordered item on 4th March 2020 and still not received it.  I have been in contact with seller numerous times about shipment and the seller replies back with excuses after excuses!  seller has already stated that the item was shipped out late!  it now 16 April 2020 and have not yet received my item!

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3 REPLIES 3

Maa4
Contributor
Contributor
Have tried to contact PayPal through message about getting a refund from scammers from face book They have put in resolution Center it was resolved when nothing was done Very disappointing customer service
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bellah_24
PayPal Employee
PayPal Employee
Hi @congaplayer2 thank you for reaching out to PayPal Community Forum. I totally understand how much you wanted to get a refund rather than wait for more days,weeks we don't know. Great news! You have PayPal Purchase Protection as long as you paid for goods and services and you never received it. You can open a dispute with PayPal and we'll help you to get in touch with the seller. Please check this link. https://www.paypal.com/us/smarthelp/article/i-didn't-receive-my-item-or-it's-different-than-describe... Moving forward please include your region/country as the process or procedures may vary depending on the location. ***If this post or any other was helpful, you may enrich the community by giving kudos or accepting it as a solution.***Stay safe and take care.
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Paralitopapi
Contributor
Contributor
I have more then a thousand dollars in my account I work and get paid threw PayPal since I was 17 and i disputes one thing my account is locked I called and closed it on the ai voicemail thing and I try emailing and calling no ones in buildings due too virus I need to pay bills and I need my account unlocked you can unlock and just let me take my money and close the account.
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