This is just a catalogue of disasters and Paypal have wanted to help at all. At the beginning of November I ordered a games console for my brother. It cost almost £90, free delivery. He rang to say he had not received it. The seller sent the tracking details and said it had been signed for but clearly not by my brother. Parcelforce investigated and eventually said it had gone to 24A High Street (not 24A Upper High Street which was the correct address on the parcel), they had tried to retrieve the parcel but had no joy. We later found out that the lucky recipient had moved later that month and there was no chance of getting it back. The seller asked us to claim from Parcelforce but they would not refund us as we had not paid them to deliver.
We tried to claim a refund from Paypal but they kept saying the parcel was signed for and delivered. We sent CCTV evidence that no one had delivered to that address on the date claimed and later evidence that Parcelforce admitted to delivering to the wrong address but they just closed the case in favour of the seller.
So we were forced to go to our bank and claim from them which we did successfully and at the same time cancel all the direct debits on the account so Paypal could not try to claim the money again if we were successful. The bank did refund us and Paypal tried to claim the money back through the direct debit but could not as the direct debit was cancelled.
I am now trying to close my account as I could never trust Paypal again. Why do Paypal rule in favour of the sellers when there is clearly evidence in the buyers favour?
