Kong Mill Trading

[hawnheck0901]

Paypal just resolved a dispute in favor of the seller, who provided some sort of proof claiming delivery of my item which initially didn't even have my name on the mailing address & USPS informed me they never delivered, although a USPS tracking # was provided to PayPal, all after repeated attempts to contact Seller via email & phone, went unanswered. The Seller's email returns "Undeliverable as addressed" messages & the listed phone # is out of order. The Seller, Kong Mill Trading  did not request or provided Proof of Delivery to me & yet I was denied a refund and/or a reasonable explanation as to what happened to nmy item. Has anyone else had dealings with this Seller, who BTW is NOT listed or selling on Ebay or Amazon?

[kernowlass]

@hawnheck0901 

Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring Paypal customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your Paypal payment that way and see if they will do a chargeback for you?

[hawnheck0901]

Thnx for ur suggestions/comments. I tried to reply to u before but was unable to as I kept getting locked out of thread. I did get it resolved, in my favor as it appears Sellker used bogus Shipping/ Tracking info to assert delivery of item. Highly recommend everyone censuring this particular Non-eBay or Amazon Seller as it appears the scam is to pretend to sell and item and then falsify shipping docs to make it appear as if the shipper lost/misplaced the item in someone else's mailbox. Thnx again for ur support & Kudos to u.