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Hi there, I'm currently facing some issues with Paypal Customer Service Support.
I purchased a T-shirt online and have yet to receive yet, thus I would like to request for a refund. However, I am unable to raise a dispute as I made a the purchase as a Guest on Paypal thus I do not have the transaction ID/history of purchase recorded in my current Paypal account. I've been bounced around countless times by Paypal Customer Service Support and I'm still nowhere near to opening a dispute, let alone getting my refund.
Anyone able to advice me on what to do? Really frustrated with Paypal Customer Service Support.
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Hi @lanceljr_98,
I'm sorry to hear that you did not receive your item. In order to have Purchase Protection and the ability to review your payment in your history or the Resolution Center, a payment must be made through the account rather than as a guest payment. Guest payments do not have the same protection or capabilities.
I regret the experience that you've had.
Olivia
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Hi @lanceljr_98,
I'm sorry to hear that you did not receive your item. In order to have Purchase Protection and the ability to review your payment in your history or the Resolution Center, a payment must be made through the account rather than as a guest payment. Guest payments do not have the same protection or capabilities.
I regret the experience that you've had.
Olivia
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I made the purchase via Depop and I've been told by the customer rep from Depop that even as a guest, I am still covered by the Buyer Protection.
In addition, I've also been informed by the customer service rep from Paypal that they are able to manually raise a dispute for me.
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Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- What to do when your trouble ticket is about to expire in Disputes and Limitations Archives
- Lost dispute. Unable to verify the shipment. Did i loose? in Disputes and Limitations Archives
- What to do if I sent the wrong payment amount and the recipient isn't responding? in Disputes and Limitations Archives
- Can a buyer raise a Paypal dispute second time for a same transaction after the case closed? in Disputes and Limitations Archives
- Trying to file dispute but keep getting an "alert notification" in Disputes and Limitations Archives