Not genuine seller.

[Vasilelleonte]

Seller pretend to sended iPhone xs with royal mail but basically I bought iPhone xs max 256gb gold new sealed. Seller said I sended iPhone xs in the parcel and someone else signed for it . I took the parcel from adress listed on PayPal and inside I founded huge surprise a small box fitted with papers. PayPal closed the case in seller favour. Is not fairly at all I paid for iPhone xs max 256gb new sealed gold not for rubbish. Seller sended fake evidence to PayPal I dont trust the seller even Ebay or PayPal... I lost £740 huge amount on Ebay , seller without any review. I'm seller as well and I never had negative feedback from buyers or sellers.

[sharpiemarker · Accepted solution]

@Vasilelleonte 

You filed wrong case or the situation changed! Please contact customer service to change case to Significantly not as described:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other available options.

Or contacting via social media:

Facebook: https://www.facebook.com/paypal

Twitter: @AskPayPal

File police report too: 

https://www.actionfraud.police.uk

If PayPal won't reopen or change case type, and you paid with credit card, dispute it through card issuer. Also report the seller to eBay customer service.

[Vasilelleonte]

I dont trust anymore PayPal or Ebay... I was thinking I will buy safe but no chance... from confusing to scam very very clever scam. Instead I bought iPhone xs max 256gb and the seller said to Ebay I sended iPhone xs 😒 🙁If the seller sended iPhone XS... which not this item was listed I should get this item .... I dont know which person I should trust... the seller or the person who signed for parcel... But £740 is lost...😥😥 I will send the case to financial Ombudsman Service against PayPal and Ebay to recover my money lost on Ebay and PayPal.

[Vasilelleonte]

The case now is sended to can complain to the Financial Ombudsman Service