Limited access to my account, but with contradicting message of "Unlimited access now"

[NoraNest]

Hey there,

I can't seem to figure this out myself so please help me out. 

I received an email that I need to provide some additional information. I did and after 2 days I received the same message again. I went into the notification part and I have the following message (see Picture below):

I click on Resolve and I receive the bellow message:

But then, going back to HOME, I still find the same Notification with the restrictions. How can I fix this? The Message Centre doesn't work...

Thanks so much!

Nora