I've had multiple conversations with PayPal and Nordstrom customer service. They contradict each other and neither one of them will hear me out, so I'm missing a refund that I'm owed. Is it possible to get them to communicate with each other?
I bought an item from Nordstrom online with PayPal and later returned it. I should get a refund of $42.71. But instead, a refund of just $4.28 appeared in my PayPal account. Nordstrom insists that a refund of the full amount was issued 11/12. PayPal insists it was only $4.28 on 11/20. I've told each of them what the other said but they don't respond to my complaint or my point that I have double-checked with both companies multiple times. They just give me general platitudes asking me to ask the other company. Is this a known issue that's more likely to the the fault of one company or the other? I don't know where to go from here. Thank you!
