Hello folks, I’ve never had to utilize the PayPal buyer’s protection but now. Hence my noobness! I purchased an ebike through Geekbuying, which a week later came out defective. Smoke came out of the front cables and melted them. I wrote to the company, they took WEEEEKS to reply my messages, so I made dispute with PP buyer protection. Weeks have passed and the website still wants to send me repair parts, despite elaborating them that I’m not an electrician / engineer or the like, AND there’s at LEAST a one year warranty on it. (2 year according to EU; it was shipped from Poland). Their last two messages are self-contradicting: “How about return the item to one of the overseas warehouse for repair? We will offer a return service to collect the package from you home.” To which I reply that I’d like to return and have a refund. They then write: “The shipping fee is too expensive to return. How about send you the parts broken to exchange? And we can offer the repair video to explain how to do it.” They’re basically not making any sense. Could it help me to escalate the case with PayPal? Thanks!
