Limited Account

[anicicaleks]

Hey guys,

My PayPal account got a limitation 2 days ago because I tried to connect it to a credit card that is not working. Unfortunately, I did not know the situation with the card and now I am scared I won't be able to get my money back because of the mistake my bank made. I provided PayPal with both my ID, and confirmed the credit card I was using until now. Does anyone have experience with this and will my account get back once the information is reviewed?

Thanks a lot!

[PayPal_Ayesha]

Hello, @anicicaleks,

Thank you for your post and welcome to our Community Help Forum!

I am sorry to know that your account is limited. Account limitations are placed in situations where we see unusual or suspicious activity, or when we need to collect information necessary for keeping your account open. When we place a limitation, an email is sent to explain the reason for the limitation and what needs to be done to resolve the problem. In most cases, you can find options to resolve the limitation in the Resolution Center. If you've already checked the Resolution Center and still need help, please do reach out to our Customer Support by clicking on the contact option at the bottom of the page on our website so we can have a closer look at the situation.

I hope this helps.
Ayesha