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Joyfornice Design

New Community Member

Joyfornice Design

I ordered on September 11th at Joyfornice Design and still have not received any confirmation, tracking or invoice for these products. Can you help with this??

3 REPLIES 3
Esteemed Advisor

Re: Joyfornice Design

@Seema78 

 



How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
New Community Member

Re: Joyfornice Design

I ordered on 10/26 no tracking and no delivery as of 11/29
Moderator

Re: Joyfornice Design

@ Charnetta,

 

Welcome to the PayPal community and thank you for your post. 

 

If you have not received the item you have paid for, you can file a claim against this transaction. PayPal will then step in and investigate this on your behalf.

 

You will find more details here.

 

-Donna