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You claim has to meet the conditions for SNADs:
Significantly Not as Described claims
An item may be considered Significantly Not as Described if:
An item may not be considered Significantly Not as Described if:
Should you escalate, and win, you must return items for a refund. Return shipping is not provided in the dispute as per purchase protection terms, however PayPal has a return shipping refund program for future purchases if this return is not eligible:
If PayPal denies claim, try your credit card to see if you can dispute through them if that is how you paid.