I recently purchased cosmetic items from a seller and they REEKED of cigarette smoke. I have tried to let them air out and the smell hasn’t subsided since I purchased about a week ago. The seller was ignoring my message about a possible refund but replied only to tell me she doesn’t do refunds and that she doesn’t smoke so she doesn’t know why my items arrived smelly. Here’s the thing though: I found 1 instance of her smoking on a social she linked herself on her page. Is it possible to get a refund this way? The items smell so bad I can’t bring myself to use them. I don’t know if “smells” are grounds for a refund. She says they were kept clean and in a storage container but clearly they were around cigarette smoke.
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