I paid for a backlog pallet from Amazon or ebay. Received a small Bluetooth speaker

[Suepy-541]

I paid £37.98 for a backlog pallet from Amazon or ebay. I actually received it small Bluetooth speaker instead to the value of £10 PayPal will Not issue me a refund. They've closed the case in favour of the seller. What can I do about this

[PayPal_Meghan]

Hello @Suepy-541, 

Thanks for visiting the Community! 

I'm sorry to hear you didn't receive the item you were expecting. If you originally had an Item Not Received case open, it may have closed automatically when you received the item. To reopen the case as a Significantly Not as Described claim, I suggest contacting Customer Support. You can contact Customer Support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal. 

I hope this helps! 

- Meghan

[Suepy-541 · Accepted solution]

I contacted PayPal customer services by phone. I explained what had happened. They opened a new case. As items not as described. They told me it would take 10 days to hear from the supplier. However within 24 hrs they had found in my favour. Refunded my original amount. I'm so pleased. PayPal should be aware. This company is Now all over the Internet as being a Scam