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Refund for non-delivered item

IrenSo
Contributor

Refund for non-delivered item

Hello, I have ordered from <removed> <removed> </a> Abetterlady Bluetooth Lightweight Baby Swing with 5-speed Natural Rocking and Remote Control Function (baby bouncer) for 48,99$ And paid by paypal 18.4.2021. I waited for a month till I received a braassiere instead of baby bouncer and I texted to the company by email 13.5.2021 provided <removed>. They replied to me that it was a mistake and they resend my order. I waited one month more, but they dis not send me my order. I texted again and there is no response anymore. I asked for a refund, but no replay. Please, help me to get my money back. In PayPal their name shows like: Eifflyn. China Post tracking number: RV560104576CN

6 REPLIES 6
kernowlass
Esteemed Advisor

Re: Refund for non-delivered item

@IrenSo 

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).

https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.





Advice is voluntary.
Kudos / Solution appreciated.
IrenSo
Contributor

Re: Refund for non-delivered item

Hi! Thank you for your help. I already tried to open a dispute in the Resolution Centre of the PayPal account within 180 days of payment, but it does not work.
kernowlass
Esteemed Advisor

Re: Refund for non-delivered item

@IrenSo 

 

ok, guess you didn't read all my post and don't want to say what happened for more advice, fair enough, cheers then.


Advice is voluntary.
Kudos / Solution appreciated.
IrenSo
Contributor

Re: Refund for non-delivered item

My original message says what happened!
kernowlass
Esteemed Advisor

Re: Refund for non-delivered item

@IrenSo 

 

Yes but you haven't given ANY information on which dispute you opened / if you escalated it to a claim / if the seller provided tracking / if tracking was fake or showed item went to another address / if paypal closed the dispute etc.

 

As i said in the bold part of my above post if seller provided tracking then post back for more advice.

Anyway never mind, if you don't want more advice I shan't force it on you.


Advice is voluntary.
Kudos / Solution appreciated.
IrenSo
Contributor

Re: Refund for non-delivered item

The item I received is different not what I ordered. I explained it in my message. I tried to contact PayPal center, but there is en error when I contact them by choosing the payment I made. I contacted also seller by email many many times, but no response at all. Thank you for your help.