cancel
Showing results for 
Search instead for 
Did you mean: 

I need help with my refund request

SOLVED
Highlighted
New Community Member

I need help with my refund request

So I bought an game account from this site g2g and I havent noticed that seller was active 30 days ago and I asked for a refund and I got the sites currency instead of paypal money back so I put a resolution and I dont think they will respond to it can I get my money back somehow or its gone 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Esteemed Advisor

Re: I need help with my refund request

@Foxas 

 

If you received store credit/currency, you might not be able to get refunded with PayPal if the seller/merchant informs PayPal in the dispute that you got store credit/currency for it. 

 

You already put a dispute in, if the seller or merchant don't respond and you escalate within 20 days to a PayPal claim and the seller also does't respond to PayPal either then perhaps you just might get your money back via PayPal.


Kudos & Solved are greatly appreciated. 🙂

View solution in original post

2 REPLIES 2
Highlighted
Esteemed Advisor

Re: I need help with my refund request

@Foxas 

 

If you received store credit/currency, you might not be able to get refunded with PayPal if the seller/merchant informs PayPal in the dispute that you got store credit/currency for it. 

 

You already put a dispute in, if the seller or merchant don't respond and you escalate within 20 days to a PayPal claim and the seller also does't respond to PayPal either then perhaps you just might get your money back via PayPal.


Kudos & Solved are greatly appreciated. 🙂

View solution in original post

Highlighted
New Community Member

Re: I need help with my refund request

I feel you and hope the resolution is on your side. I have a similar issue with G2G except every seller I try and buy from wants my gaming account and personal password before they will execute the transaction. Obviously, I’m extremely uncomfortable with this and I will not release my private password. But now my money is stuck in a useless store credit. I could spend it but I am in an infinite loop of - buy, seller wants my game account and password, I ask for a refund, wait for the store credit (up to 24 hours each time) and then repeat. My money is stuck in G2G store credit because - EVERY seller want my password! After Googling this issue and reading further about G2G - the in game coins are probably stolen anyway and that could get your gaming account banned. I don’t want that either! I’ve emailed G2G three times with this issue - asking for my money back or assistance with buying the NOT stolen coins without giving up my personal password. The replies from G2G have been non-sensical answers that don’t make sense. I’ve started the complaint/refund process through Pay Pal and we will see where this goes but I am posting everywhere that G2G is not a website you want to deal with. Are you prepared to loose your money or have your account stolen, hacked or banned? Yes, I was an idiot. Now I am asking for Pay Pal for help and only hope My arbitrator can fully understand the nuances and issues rather then saying - well you have a store credit. I hope Pay Pal can understand that the G2G store credit is unusable and I’m getting runaround. Do NOT use G2G. And please don’t rub too much salt in my wound - I already feel like a fool as it is. Lesson #90,456,232 learned. Thank you at least for letting me vent. Stay safe everyone!! It’s crazy out there.