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I was just notified that the Resolution Center ruled in the Sellers favor. They had sent me part of an order, but part of the order was missing , which I very clearly clearly explained.
The Resolution Center received a copy of the delivery notification from the Seller and closed the case in the Seller’s favor without asking me anything. The PayPal help center says I can file an appeal in the action section of the case, but the only option I get is to View the case only. Hmmn, wonder what that is?
How can I file an appeal? PP has already ruled in the Sellers favor. I have never disputed that I received part of the order, hence the proof of delivery (partial). Since PP gets a lot more money from a big company than they do a senior citizen, should I even bother an appeal? If they had bothered to read my original complaint, they could see I was missing part of the order, not the whole thing. Good thing I can cancel PP and switch to Venmo!
Welcome to the Community!
I'm sorry to hear your transaction didn't turn out as expected. It sounds like your case may need to be updated to a Significantly Not as Described claim. For assistance with this process, I recommend contacting Customer Support. You can contact Customer Support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal.
I hope you receive a resolution soon!
This sounds almost identical to my disputed. I have tried and tried to reach PayPal to no avail. They saw proof from the China seller the package arrived 2 months after payment. This was the end of the story for PayPal. But, not for me that received half of my order and the half I did receive was an EMPTY shipping envelope. I wish the explained how you can file a claim or provide more information. Like you I am a senior citizen that will think twice about using PayPal again. Is it me or has the company gotten rotten?