I was recently the victim of a scam and ended up with a program on my computer that siphoned the autofill options from my browser to someone else. This person gained access to my PayPal accounts and used this access to transfer money outwards to people who I had previously sent money to. To do this, they added a new phone number and address, changed the account type and primary phone number of my account, and other security information.
They transferred a large sum of money to someone that I am not longer on speaking terms with, but transferred money to in the past. I reported this, and all the other unauthorised transfers on my other accounts, less than 24 hours after the transfer had happened, highlighting all the changed information around this one transfer that had occurred. A few hours later, PayPal has deemed there is nothing wrong with this transfer and had denied me the refund.
I cannot find any way of talking to an actual human being and I cannot let such a large sum of money disappear. I feel completely hopeless. Is there any way I can talk to anyone about this or reclaim my money?
