EU receiving limits technical issue

pkingram06
Contributor
Contributor

Hi,

 

I'm trying to add information to resolve the EU receiving limits issue. However when i go to 'add personal details' I enter my address and it never accepts it, and I'm unable to continue. See the screenshot here. Any idea what I can do?

 

Thanks

Capture2.png

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kernowlass
Esteemed Advisor
Esteemed Advisor

@pkingram06 

 

Screenshot not showing.

You have a UK account so are you living in the UK at the moment?


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pkingram06
Contributor
Contributor

Yes it's a UK account. I'll reattach image. its says 

something seems to have gone wrong. 

We're experiencing some technical difficulties, please try again later.

 

Capture3.png

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kernowlass
Esteemed Advisor
Esteemed Advisor

@pkingram06 

 

Another paypal techie glitch.

Try another browser or device, that sometimes works.

If not give it 24 hours and the gremlins may have moved on and it may work again.


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pkingram06
Contributor
Contributor

It was happening 4 days ago. Just tried a different browser, the same...

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kernowlass
Esteemed Advisor
Esteemed Advisor

@pkingram06 

 



Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.



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