@Joshuahclim
All I needed to know is that they're from China.
https://www.paypal.com/c2/webapps/mpp/ua/sellerprotection-apac-full?locale.x=en_C2
Now here is proof of delivery requirement the seller has to provide when a dispute for services is filed for item not received:
“Proof of Delivery (for intangible or virtual items or services)” means any compelling evidence to show the purchase order was fulfilled that includes all of the following:
- The date the item or service was provided;
- The recipient’s address (email/IP, etc) where applicable.
Then, unless the seller can provide the info above that PayPal is satisfied with, I do not understand why PayPal ruled in favor of the seller because:
Examples of items/transactions not eligible for PayPal Seller Protection
- Vehicles, including motorcyles, caravans, aircrafts and boats;
- Claims or Chargebacks for Significantly Not as Described;
- Items that you deliver in person, including at a point of sale;
- Intangible items, including Digital Goods, travel tickets, and services;
- Items equivalent to cash (including, without limitation, gift cards or vouchers);
- PayPal Direct Payments (including Virtual Terminal Payments, Website Payments Pro/Plus payments), PayPal Here payments and PayPal carrier billing products;
- Items that are sent after PayPal has advised the Seller not to release the item;
- Items that are not shipped to the recipient address as stated in the “Transaction Details” page. If you originally ship the item to the recipient address but the item is later redirected to a different address, you will not be eligible for PayPal Seller Protection. We therefore recommend not using a shipping service that is arranged by the buyer, so that you will be able to provide valid Proof of Shipping and Proof of Delivery (for tangible items).
Here is buyer protection program terms for Malaysia:
https://www.paypal.com/al/webapps/mpp/ua/useragreement-full?locale.x=en_AL#7
If you change claim reason to Significantly Not As Described, seller definitely won't be covered for that but what happens if PayPal asks you to return item for refund? Can you make return of the services with tracking info? Then you would still have to speak with customer service and let them know you didn't get to go on a date not because you didn't want to meet the person. PayPal can also argue that they do not warranty or guarantee the service the seller provided. That you can buy a date but if they person didn't show up or do not want to date you, basically didn't meet your expectations, that's not the sellers fault and its not covered under SNAD claim.
An item is "Significantly Not as Described" (SNAD) if it is materially different from what the Seller described on its website or in the item listing. Here are some examples:
- You received a completely different item. For example, you purchased a book and received a DVD or an empty box.
- The condition of the item was misrepresented. For example, the description when you bought the item said “new” and the item was used.
- The item was advertised as authentic but is not authentic.
- The item is missing major parts or features which were not disclosed in its description when you bought the item.
- You purchased three items from a Seller but only received two.
- The item was materially damaged during shipment.
An item is not Significantly Not as Described (SNAD) if it is materially similar to the Seller's item listing description. Here are some examples:
- The defect in the item was correctly described by the Seller.
- The item was properly described but you didn't want it after you received it.
- The item was properly described but did not meet your expectations.
- The item has minor scratches and was listed as used condition.
- The item was listed as used condition and you picked it up in person after examining the item.
Maybe it is best you appeal as item not received. You will need to go back refute the "proof" the seller provided to PayPal. If the invoice or document is fake, then you need to give evidence of that.
And you are sure that you can't file a chargeback on these payments? I know that not all credit cards allow 180 days to dispute. Some even changed their terms to 90 days, at least one card I have did.
Kudos & Solved are greatly appreciated. 🙂
