Disputes after using Paypal invoice and Buyer approves purchase and picks up merchandise in person

[WILLOW1773]

Hi all, I am selling a luxury item using Paypal invoicing for the first time. I am selling to someone local so there will be no shipping necessary. If the merchandise is authenticated in advance, and buyer examines the merchandise, accepts it and pays me in person, can they open a dispute if they have buyer's remorse? My listing on a Facebook group states all sales final, no returns. It also says this on my Paypal invoice. I had to jump through hoops just to get it authenticated and I am trying to understand my rights. I also want to protect myself from someone who switches my item for a counterfeit item and tries to return it. I've heard nightmare stories about these things. Thanks for the feedback.

[sharpiemarker]

@WILLOW1773 

Hi,

Buyer can open a dispute for anything. Whether they win depends on PayPal protection policies and if each party has met the requirements for eligibility.

And looking at the current seller/purchase protection terms, no one is covered unless QR goods and services code was used to make the in person payment.

Seller Protection, transactions not eligible:

• It involves an item that you deliver in person, including in connection with a payment made in your physical store, unless the buyer paid for the transaction in person by using a PayPal goods and services QR code.

Purchase protection, transactions not eligible:

• Significantly Not as Described claims for wholly or partly custom-made items or items picked up in person, except for in-person PayPal QR code goods and services transactions.
  
  
• For Item Not Received claims, items which you collect in person or arrange to be collected on your behalf, including items bought in a seller’s store location, except for in-person PayPal QR code goods and services transactions.

Was the PayPal invoice marked as pick up? And no QR code was used?

”PayPal will make a final decision (including automatically closing any dispute or claim), in its sole discretion, based on the coverage and eligibility requirements set forth, any additional information provided during the online dispute resolution process or any other information PayPal deems relevant and appropriate under the circumstances.”