Dispute problems

thayatex
New Community Member

i contacted paypal, filed a dispute and it was closed. Now i need to file a new dispute for the same product and they wont let me reopen or open a new dispute for the transaction. There is no contact information for the seller so i am not able to get in contact with him. Please help!

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@thayatex 


You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.
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