Dispute problems. Please help thanks

[Mhanifin]

Paypal community.

I purchased a my first 3d printer over the weekend. I bought the printer from what I thought was the authentic site in china. I didn't know it wasn't the authentic site until I called the 1800 number to creality and asked them to see if they could look into my order and see if I could change my shipping. They told me they couldn't find my order and asked me where I purchased it from I gave them the website and they told me that its not associated with them at all.  They advised me to cancel my order. 

I dont even know if this is going to be an authentic printer so I need to cancel my order and they told me they wont offer me any warranty claims. 

I purchased it from <removed>

The authentic site is  <removed>

Here is some reddit links on this website i purchased this from

<removed>

My dispute claim was canceled this morning by paypal. I have tried to email this company and call this company with no one responding or answering the phone. 

I have tried to call paypal today I have tried to send them emails but I get return email stating to follow website contact info. 

I tried to open another dispute claim today to figure out why they canceled my claim and it doesn't allow me to open a new one. My original dispute was filed under unauthorized activity because of the website but Im now assuming that was filed wrong.  I wish someone from paypal would have contacted me about this!

This item isnt being shipped till later this month and I dont understand why paypal cant cancel this for me. 

I submitted pictures bellow of the websites and paypal purchase info. 

I hope someone can give me a hand. Thank you in advance. 

[briermay]

I'm in the same situation. so if you find a way to deal with this let me know

[Rivanni]

Holy ! !!!!! , I'm in the same boat Soo hopefully you have gotten help .... Hoping I can to now...