Dispute in favor of buyer with no rationale provided

[naish1986]

Hello all!  I need help with a dispute and PayPal does not seem to answer my questions directly or seem to care.  

The buyer purchased a laptop from me, which was in excellent working order at the time of sale.  2-months later, the buyer filed a dispute claiming that the laptop had issues - PayPal ultimately decided in the buyer's favor without providing rationale for their decision (something I've asked their agents for multiple times) and deducted funds from my account.  My argument is that I cannot control what the buyer does with the product after purchase and I am now stuck with a defective product and have had funds deducted from my account.  Are there no seller protections?  Just looking for some advice here and wondering if its time to get my lawyer involved. Thanks for your help!

[sharpiemarker]

@naish1986 

The rationale is this:

Sellers are only protected from Item Not Received or Unauthorized transaction. 

Significantly Not as Described claims against you are not, should the buyer's explanation has nothing to do with buyer's remorse (don't like, don't fit, saw it some place cheaper, changed mind, etc.) If the item is returned, get it repaired and re-list for sale or resell as not working/for parts only.

Read Seller Protection terms explains this:

(full)

https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#purchase-protection

(highlights)

https://www.paypal.com/us/webapps/mpp/security/seller-protection