Did not receive my order, paypal closed the dispute, no refund

[csaba565]

I have ordered 3 godox ad200 pro flash on jan 17 from Eglobal... I did not receive the items, and it have been more than a month. I have contacted eglobal, and did not get an answer, opened a dispute on paypal to get my money back as "the item is not decribed" but there was no option that says " i did not get the order, or anything only this" and paypal cancelled it. i have everything proof that needed, its 762 eur.

Please someone help me out, there is no way to open a dispute "did not receive the item" please help

[scohay]

See my new post "Massive Dissatisfaction with Paypal Dispute Process".

[csaba565]

Thank you for your answer, but did not help me

[scohay]

That wasn't an answer--it was a head's up that Paypal is going to ignore you.

[csaba565]

So basically i wont get my money back? can i go to my bank and cancel the payment that i have sent 1 month ago, or what can i do?

[SanctiHD]

I have literally the same issue, I do not know what to do. Should I cancel the transaction but how do I even do that.

[Dell14z]

Y’all can contact your bank as PayPal advises. Dispute the charges and have patience

[csaba565]

Paypal does not advice anything, i cant contact with them, there is no way, no option please help.

[csaba565]

How can i reopen the dispute since it has been cancelled by paypal without any information!

[PayPal_Olivia]

Hi @csaba565,

I'm sorry to hear that a dispute was closed when the tracking did not show delivery. To allow a representative to look at the details, please reach out to customer service. 

To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.

I hope this is resolved quickly!

Olivia