DID not receive payment

[Harinii]

I was expecting a payment from the US. Later that day I received an email from PayPal saying : 

Before we can deposit the funds into your account, we need a bit more information about your account or recent transactions. To provide that, just log in to your account, and go to your account overview. Select the More menu, then choose the link that takes you to our Resolution Centre.

Please provide the missing information by 7 August 2021, or the funds will be returned to the sender. 

They gave me 30 days time to set up my account and verify it. I just finished setting up my account, but PayPal is not giving me my money. Can someone tell me what to do? I tried calling customer care but the call wouldn't go. 

[PayPal_Meghan]

Hello @Harinii, 

Thanks for joining the Community! 

I'm sorry you're having trouble verifying your account. I recommend visiting our Help Center for a detailed guide on accepting payments: How do I receive money through PayPal? If you're still unable to accept the payment, you can contact Customer Support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal.

I hope this helps! 

- Meghan