Closing a dispute

[CIN2]

A seller has asked me to close a dispute before receiving a refund - they say they can only do this when the dispute is closed. Is this correct? 

[PayPal_JonK]

Hello @CIN2,

Welcome to the PayPal Community, thank you for reaching out for help on this one. Short answer - no, do not close the dispute before receiving that refund. Once the case is closed, it cannot be reopened. If you are in the dispute phase, escalate this to a claim. If you are in the claim phase, make sure you keep it open until PayPal makes a decision on the case.

Cheers,

 - Jon K