Claim issue

[Pulsar999]

Hi, I’m looking for advice as my attempts to contact PayPal directly have failed. I sold a PlayStation bundle on eBay. The buyer claimed there was a fault and wanted £150 refund and keep everything or return. I told him to return the items I would refund. I made several attempts to arrange the return with no reply. When I did get a reply he said he no longer wanted to return as he had got a repair for £60. He then opened a claim for the £60 repair. Looking at his eBay account he has sold some items in the bundle he purchased explaining why he couldn’t return. I objected to the £60 refund PayPal has now decided that the buyer needs to return the items for a refund. The email says that once a tracking number shows delivery they will refund the buyer. I know the buyer can’t return all the items as he has sold them. So if he does attempt a return it will be missing items and PayPal will refund and leave me out of pocket and missing goods. What is my best course of action? Thanks

[kernowlass]

@Pulsar999 

As paypal can't see the item you sent or the item the buyer returned they have to make a judgement call, so return for a refund.

BUT if you have enough evidence to prove what you have said then why not go down the small claims court route?

If you tell the buyer that is what you are going to do then they may decide not to bother to return.