Hi everyone,
I recently sold an apple watch on eBay, the buyer left positive feedback and everything was fine. 40 days later, she messaged saying she couldn't log in to it and that it was locked to my Apple ID. I know it wasn't locked because I had factory reset everything and completely disconnected it from my accounts. Therefore, when she asked for a refund on eBay I declined knowing this, and as it was over 30 days eBay ended the case.
Then she opened a dispute here on PayPal, so I said I was willing to refund if she sent the item back. Today I have received an Apple Watch that is a completely different model to the one I sent out and described. Luckily I filmed the whole process of unwrapping the packaging (which had the tracking number she'd provided on) and revealing the different watch. However I do not know how to send this evidence to PayPal so that they refuse her refund request. The only option I have in the resolution centre seems to be to refund. Please help me get my money back. Thanks
