Buyer Abuse

[savulescu]

Someone claims that someone made an unauthorized transaction after I have sold them something. I dont know what to do to resolve this, I have proof and everything that I have sold my product. I'd appreciate some help since idk who to contact and what to say.....

[kernowlass · Accepted solution]

@savulescu 

An unauthorised transaction means that an account holders Paypal account was hacked and used without their consent by your ?buyer.
If Paypal check IP addresses etc and find in favour of the account holder then of course they are reimbursed.

However you would not lose out either as long as you met ALL the requirements of seller protection, so your best bet is to go and read up on it to make sure you were covered.

[savulescu]

He told me he gave his brother the account info and that he was the one i talked to all along, meanwhile i posted the last topic i even got blocked by him, he did not tell me anything about being hacked