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I also have been scammed by Best Franchise Store. It is shocking that months later from when I see the first post regarding this company, Paypal is still allowing payments to this "merchant" instead of flagging them as fraudulent. I believed the website to be legitimate (pspprogame.com) because Paypal was accepted, and when I clicked through, the Paypal payment experience was per usual. Afterwards, I could not load the website again, however had the contact page up already, so tried the email address and phone number. Neither worked. I looked up the warehouse address listed in Carrollton, Texas however do not see a business called Psp Pro Game or Best Franchise Store at that location. My first indication that there was a problem was when I received a text from Paypal saying that my payment had been sent to ???????????. I never received a confirmation email from "Best Franchise Store". The Paypal email receipt listed a different email address than that on the website contact page. I have emailed that address but have no response, including no auto reply saying that my email has been received and I should hear back in a certain amount of time. When you click though on Paypal, it shows a name written in an foreign language.
Why had Paypal not done something about this account? I do not see whether anyone who posted about this company ever did receive a refund through Paypal. Has anyone? I have filed a dispute but used Unauthorized instead of Product Not Received. It is not allowing me to file a new dispute because one was already filed (and closed as "not unauthorized, which is true). I have messaged Paypal to find out how to file a new dispute using the correct category. No response yet.
I saw that one other person had received shipping information from the seller. I now have also. Unfortunately, the item is shipping from China, not from the US warehouse listed on the site. The tracking number does not come up the China Postal Tracking website. Since it is electronics, if I ever receive it, it is likely to be a non-US version, or not legitimate. And I suspect I may have to pay additional fees on the shipment. Does anyone who previously posted have an update on their experience that they can share? I noticed postings are up to 23 today, from 20 yesterday. Paypal is going to continue to let this seller operate apparently, until more people are scammed, and it is impossible to get any money back. The fact that the website I ordered from no longer is accessible, that the customer support phone number and email address are invalid, and that the product is shipping from China instead of the US is not enough for them to flag this seller as fraudulent. And the US warehouse address in Texas has no tenant listed as Best Franchise Store, or pspprogame (website was pspprogame.com). But none of this is enough apparently for them to be shut down.
I made the mistake of ordering some trainers for my son from this company on the 12th December . No emailed order receipt & surprise, surprise no subsequent shipping details. Smelt at rat when quite a few days later still nothing. Got in touch with Paypal resolution centre today. Emailed all the details of the transaction, item, Customer ref no. & Paypal ID no. etc and received a message within 2 hours to say issue is resolved and account will be credited back within 5 working days. Can't fault Paypal's service on my experience. Sorry if others have not been so lucky