Are there other documents I can provide to remove account limitation?

LGrace45
Contributor
Contributor

I just received an email asking to complete identity confirmation to resolve this issue but the only documents accepted are Driver's License, Passport, and National ID. I don't have any of those, I tried to contact the email they added at the end for help if I can provide other documents like govt issued birth certificate or my state university ID since I'm still a student anyway but all I got was an automated response. 

Is there any other way I could submit a different document or maybe a way to contact support from a person and not a bot? Thank you in advance

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1 REPLY 1

PayPal_Siobhán
Moderator
Moderator

Hi @LGrace45,

 

Welcome to the community. Generally, we can accept a copy of your birth certificate along with another document such as a bank statement in place of a passport or driving licence. I would suggest uploading these through the Resolution Center of your account and the relevant team will update you on anything further that may be needed. 

 

Hope this helps,

Siobhan

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