Anybody help me with a resolution explanation Please.

[tankie1rtr]

Hello all.

Is there anybody who can help me out with a  resolution case I have opened. I also received a strange email suppose to have come from paypal saying they have limited my account because I am in violation of paypals user policy, and i have not done anything but open a resolution case. I sent a copy of the email to paypal via spoof at paypal and all i got back from them was a return mail telling me to check the resolution case. I have checked it and cannot find anything wrong ?????

[kernowlass · Accepted solution]

@tankie1rtr 

If its a spoof, NEVER USE ANY LINK.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/uk/webapps/mpp/phishing
https://www.paypal.com/uk/smarthelp/article/how-would-i-spot-fake-emails-faq2340

[tankie1rtr]

Kernowlass.

Thank you for the information. much appreciated. I have also decided its time to change my password as an extra

a precaution. Thanks again. 

Health Wishes to you and yours

Tankie