Account locked after receiving ko-fi donation?

[IppenX]

Anyone had this happen to them before? My account has been limited after I received my first ko-fi donation today. It's asking for purchase receipts, proof of fulfillment, and info on transaction activity - and I don't have any of those things? I haven't bought or sold anything, just received a donation via ko-fi.com. So I'm not sure how I can resolve this issue ...

[PayPal_Alessa]

Hello @IppenX,

Sorry to hear that you have received an account limitation after receiving a donation. I can understand how concerning this can be. If your account is limited, we may ask you to provide documentation to help us verify you or your business. I understand you have not sold any items and the payment received was a donation. If you do not have the information requested I do advise to contact our Customer Service Team directly so that they can advise what documents are eligible to be provided to resolve the account limitation. Based off of the information provided I see that you are located in Slovenia : Here is how to contact our Customer Support team.

Thank you again for reaching out on the PayPal Community Forum, I hope the information provided is able to assist with your concerns.

- Alessandra