Account limitations

[Swash76]

My account has been on hold for a long time I sent all documents my documents are under review still how long is this going to take

[LiamCaleb1528]

Hi @Swash76 

I hope all is well. First, I must say, thank you for taking time to use the community forum to be heard as our phone lines are currently closed due to the pandemic coronavirus (covid-19) emergency. With regards with you account limitations here, what specific activity have you tried before your account was been limited? Still it's a good thing that you managed to notify us about your scenario and for us to assist you the best option that we can offer to you right now is for you to reach out to our available chat support since our phone lines are not accessible at the moment due to the worldwide pandemic crisis. Just login on your PayPal account, go to Message Center, then choose the option for Chat. Our friendly customer support teammates are willing to assist you.

Here's a link that may help you regards with you limitation concern:

https://www.paypal.com/ph/smarthelp/article/why-is-my-paypal-account-limited-faq1758

Hope this will help you, stay safe now and God Bless!

[GG928]

Hi. Hope you well. Our account specialists will have to review the documents and we'll send you an email confirmation once they got you a resolution. It will take 3-5 business. Due to coronavirus (COVID-19) safety precautions, we currently have limited customer service staffing so wait times may be longer. You can still view answers to frequently asked questions on this page or send us a message, though responses may take longer than usual. You can also view our coronavirus response and FAQs here. Thank you for your patience. Thank you and stay safe.