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Hi. Thank you for reaching out to us. Goods and services – Purchase payments:

There’s no fee to use PayPal to purchase goods or services. However, if you receive money for goods or services (such as from selling an item on eBay), there will be a fee for each transaction. And that will be 2.9% plus 0.30 USD of a transferred amount. Let us know if you have additional questions about this matter. Or you can contact customer service for further assistance: 1. Log on. 2. Click HELP at the top menu. 3. Scroll down and click CONTACT US. 4. Scroll down to click CALL US or other contact options. Hope this helps. Stay safe. ... View more

Hi. Thank you for reaching out to us. Though you have enough funds on your account, a payment could still process as an ECheck especially if the sender and the receiver has a history of a non sufficient funds. Echeck will be cleared up to 6 business days. After it was cleared moving forward, you will not experience the same hold. We’re just making sure the there will funds available on your account within that timeframe. You will receive a separate email once we lift the hold on the payment. Keep an eye on your email. Let us know you have additional questions regarding this matter. Or you can contact customer service for further assistance: 1. Log on. 2. Click HELP at the top menu. 3. Scroll down and click CONTACT US. 4. Scroll down to click CALL US or other contact options. Hope this helps. Stay safe ... View more

Hi. Thank you for reaching out to us. We usually sent you an email to kwt you confirm and verify your email address, or verify your account itself. Here’s an article that can help you. https://www.paypal.com/za/smarthelp/article/how-do-i-verify-my-paypal-account-faq444 Or you can contact customer service for further assistance: 1. Log on. 2. Click HELP at the top menu. 3. Scroll down and click CONTACT US. 4. Scroll down to click CALL US or other contact options. Hope this helps. Stay safe and healthy. ... View more

Hi. @samdayuk If you’re having trouble logging in, you may just need to clear your cache and cookies from your Internet browser. If you need help doing this, go to your browser's support page, or do a web search on how to clear cookies and cache for your internet browser type and version. For example: "How do I clear my cookies and cache in Internet Explorer 11?" If you can’t log in because you forgot the email address or forgot your password connected with your PayPal account, you can recover access. I forgot the email address for my PayPal account: Go to Log In. Click Having trouble logging in? Click Forgotten your email address? Enter up to three email addresses you may have registered. If an email address you entered is recognised we'll let you know which one. Click Continue to log in if you remember your password. Or you can contact customer service for further assistance: 1. Log on. 2. Click HELP at the top menu. 3. Scroll down and click CONTACT US. 4. Scroll down to click CALL US or other contact options. Hope this helps. Stay safe ... View more

Hi. @rita153 We sincerely apologize for the inconvenience. If the same issue or error persists, we highly suggest to try again for about 24-48hrs. Use a different web browser like Google Chrome or Internet Explorer from your desktop or latptop. Or you can contact customer service for further assistance: 1. Log on. 2. Click HELP at the top menu. 3. Scroll down and click CONTACT US. 4. Scroll down to click CALL US or other contact options. Hope this helps. Stay safe and healthy. ... View more

Hi. Thank you for reaching out to us. Yes you can access it. But since you will be in a different account and since PayPal protects your account and its whereabouts, expect to experience an extra mile for verification. Also, we cannot 100 % guarantee that sending will be successful. I would suggest to create an Account from HK just to safe. you can contact customer service for further assistance: 1. Log on. 2. Click HELP at the top menu. 3. Scroll down and click CONTACT US. 4. Scroll down to click CALL US or other contact options. Hope this helps. Stay safe ... View more

Hi. Thank you for reaching out to us. We sincerely apologize for the inconvenience. Wait a few days to see if PayPal marks the transfer as complete, this means PayPal has processed your transfer request. If not, they'll cancel or decline the transfer if there is an issue.   Or you can contact customer service for further assistance: 1. Log on. 2. Click HELP at the top menu. 3. Scroll down and click CONTACT US. 4. Scroll down to click CALL US or other contact options. Hope this helps. Stay safe ... View more

Hi. Thank you for reaching out to us. Did you receive a confirmation that your email address was already verified? If the same problem persists, try again after 24-48hrs using your desktop and a different web browser like Google Chrome or Internet Explorer. Kindly try this link. You must verify your PayPal account as well. How do I verify my PayPal account? We only ask you for essential information when you sign up to PayPal, but as you transact with us we're under a legal obligation to know more about you. When you verify your account you're proving that you own the financial details added to your account. To get verified, go to your account to add and confirm your bank account or, if you prefer, add and confirm your debit or credit card. https://www.paypal.com/za/smarthelp/article/how-do-i-verify-my-paypal-account-faq444 Hope this helps. Stay safe ... View more

Hi. Thank you for reaching out to us. Never give out your personal and financial information to anybody especially if you received an email about it. On top of that, PayPal will never asked you to give information like that. Here's an article that can help you understand. https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2 Or you can contact customer service for further assistance: 1. Log on. 2. Click HELP at the top menu. 3. Scroll down and click CONTACT US. 4. Scroll down to click CALL US or other contact options. Hope this helps. Stay safe ... View more

Hi. Thank you for reaching out to us. We sincerely apologize for the inconvenience. If the same issue persists refrain from doing it, instead try again after 24-48hrs and then use a different web browser like Google Chrome or Internet Explorer from your laptop or desktop. Repeat the same process. If you are going to make a payment, try using a different funding source on to your account. Follow this simple steps. How do I add my bank account to my PayPal account? To add your bank account: Go to Wallet. Click Add a card or bank account. Click Add a bank account. Enter the 'Sort Code' and 'Account Number'. Review your information and click Agree and add. To add a bank account from your PayPal app: Tap SettingsIcon Settings. Tap Banks and Cards. Tap the "+" sign on the top-right corner, then Bank account. Unable to add bank account: The bank account is already linked to another PayPal account. Your PayPal account is limited. The name on your bank account needs to match the name on your PayPal account. Use this link as well. https://www.paypal.com/in/smarthelp/article/why-can't-i-add-a-bank-account-to-my-paypal-account-faq798?app=searchAutoComplete If you need further assistance you can contact customer service for further assistance: 1. Log on. 2. Click HELP at the top menu. 3. Scroll down and click CONTACT US. 4. Scroll down to click CALL US or other contact options. Hope this helps. Stay safe ... View more

Hi. Thank you for reaching out to us. Yes. You can use your eligible debit/credit card, but make sure to linked and confirmed it first to your PayPal account. Here's how. https://www.paypal.com/ie/smarthelp/article/where-do-i-find-the-paypal-code-to-link-and-confirm-my-credit-card-faq1948?app=searchAutoComplete Hope this helps. Stay safe ... View more

Hi. Thank you for reaching out to us. We sincerely apologize for the delay. * If you sent your payment using a bank account and the payment is canceled, it will be refunded to your PayPal balance within 3-5 business days. (Note: for a few countries, the money is refunded back to your bank account.) Hope this helps. If you need for assistance let us know Or you can contact customer service for further assistance: 1. Log on. 2. Click HELP at the top menu. 3. Scroll down and click CONTACT US. 4. Scroll down to click CALL US or other contact options. Stay safe. ... View more

Hi. Welcome to the community! Here's how to quickly download your transaction history (or activity) from your personal account: (If you have a business account, please log in to see the steps that apply to you) Click Activity. Click the Statements dropdown, and select Standard. Under a specific year, select the monthly account statement you are looking to download. Click Download. (You can download up to 7 years of prior transaction history.) You can also generate a custom statement: Click Activity. Click the Statements dropdown, and select Custom. Under Activity download, select the transaction type, date range and statement format. Click Create Report. Hope this helps. Stay safe ... View more

Hi. Kindly copy the link and use a different web browser like Google Chrome or Internet Explorer. Let us know what will happen. ... View more

Hi. @Aziel Wait a few days to see if PayPal marks the transfer as complete, this means PayPal has processed your transfer request. If not, they'll cancel or decline the transfer if there is an issue.   Or you can contact customer service for further assistance: 1. Log on. 2. Click HELP at the top menu. 3. Scroll down and click CONTACT US. 4. Scroll down to click CALL US or other contact options. Hope this helps. Stay safe ... View more

Hi. Thank you for reaching out to us. We sincerely apologize for the inconvenience. I found an article that can help you. But I suggest before you do that, clear your cache and cookies and then use a difference web browser using your desktop or laptop. If the same issue persists try again after 24-48 hrs. Here's the link. https://www.paypal.com/ie/smarthelp/article/where-do-i-find-the-paypal-code-to-link-and-confirm-my-credit-card-faq1948?app=searchAutoComplete Contact customer service to have the card reset: Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other available options. Hope this helps. Stay safe ... View more

Hi. @Mfsammy Welcome to the community forum. I found an article that can help you. https://www.paypal.com/us/smarthelp/article/what-kind-of-customer-support-does-paypal-credit-provide-faq4146 Hope this helps. Stay safe ... View more

Hi. Thank you for reaching out to us. Every transaction is set to review by our internal security system. If it's still on hold for 48 hrs just Wait a few days to see if PayPal marks the transfer as complete, this means PayPal has processed your transfer request. If not, they'll cancel or decline the transfer if there is an issue. We will send you notification once the funds are now available for you. Meanwhile, let us know if you need further assistance. Or you can contact customer service for further assistance: 1. Log on. 2. Click HELP at the top menu. 3. Scroll down and click CONTACT US. 4. Scroll down to click CALL US or other contact options. Hope this helps. Stay healthy and safe. ... View more

Hi. Thank you for reaching out to us. I found an article that can help you. Hope this helps. Stay healthy and safe. https://www.paypal.com/us/smarthelp/article/what-kind-of-customer-support-does-paypal-credit-provide-faq4146 Or you can contact customer service for further assistance: 1. Log on. 2. Click HELP at the top menu. 3. Scroll down and click CONTACT US. 4. Scroll down to click CALL US or other contact options. ... View more

Hi. Thank you for reaching out to us. Welcome to PayPal. Let me give you this article so that you can verify your account and link your bank. https://www.paypal.com/za/smarthelp/article/how-do-i-verify-my-paypal-account-faq444 Or you can contact customer service for further assistance: 1. Log on. 2. Click HELP at the top menu. 3. Scroll down and click CONTACT US. 4. Scroll down to click CALL US or other contact options. Hope this helps. Stay healthy and safe ... View more

Hi. Thank you for reaching out to us. I found an article that can help you. https://www.paypal.com/ie/smarthelp/article/where-do-i-find-the-paypal-code-to-link-and-confirm-my-credit-card-faq1948?app=searchAutoComplete Let us know if you need further assistance. Or you can contact customer service for further assistance: 1. Log on. 2. Click HELP at the top menu. 3. Scroll down and click CONTACT US. 4. Scroll down to click CALL US or other contact options. Hope this helps. Stay safe ... View more

Hi. Thank you for reaching out the community! Once you log in to your old account you can follow these steps so you can add your new phone number. How do I view or edit my account information? Personal Details You can view and update personal details, such as mailing address, email address, phone number, or language from your account Settings. To update your personal details: Go to ProfileIcon Settings. For your address, email address and phone number start by clicking the + sign to add or edit your information. You can select your language from the language dropdown on the left side of the page. Hope this helps. Stay safe ... View more

Hi. Thank you for reaching out to us. Here’s How do I view my transaction history or activity? Here's how to quickly download your transaction history (or activity) from your personal account: (If you have a business account, please log in to see the steps that apply to you) Click Activity. Click the Statements dropdown, and select Standard. Under a specific year, select the monthly account statement you are looking to download. Click Download. (You can download up to 7 years of prior transaction history.) You can also generate a custom statement: Click Activity. Click the Statements dropdown, and select Custom. Under Activity download, select the transaction type, date range and statement format. Click Create Report. Or you can contact customer service for further assistance: 1. Log on. 2. Click HELP at the top menu. 3. Scroll down and click CONTACT US. 4. Scroll down to click CALL US or other contact options. Hope this helps. Stay safe ... View more

Hi. Thank you for reaching out to us. 2.9% is a service fee or charge if the funds were sent to pay for Goods and Services which PayPal will assume that there was an item sold with the transition. Paying with this option you will be protected by PayPal’s Purchase Protection Program. That's a normal Fee for this option. Hope this helps. Stay safe ... View more

Hi. Welcome to the community forum. Here's how you can do it. You can view and update your financial information, such as bank accounts, debit and credit cards, or currencies, from your Wallet. To update your financial information: Go to Wallet. Click Remove bank, or Update card/Remove card. Hope this helps. Stay safe ... View more

Hi. Welcome to the community forum. Due to coronavirus (COVID-19) safety precautions, we currently have limited customer service staffing so wait times may be longer. You can still view answers to frequently asked questions on this page or send us a message, though responses may take longer than usual. You can also view our coronavirus response and FAQs here. Thank you for your patience. We sincerely apologize for the inconvenience. Let us know if you need further assistance. Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other available options. Good luck. Hope this helps. Stay safe ... View more

Hi. Welcome to the community forum! We sincerely apologize for the inconvenience. I found an article that can help. Let me give you some pro tips to make it work. Delete your cache and cookies then log in from a different browser like Google Chrome or Internet Explorer using your desktop. Sometimes our system needs to run security reviews on your account. Here are the articles that could help you. https://www.paypal.com/ie/smarthelp/article/where-do-i-find-the-paypal-code-to-link-and-confirm-my-credit-card-faq1948?app=searchAutoComplete https://www.paypal.com/za/smarthelp/article/how-do-i-verify-my-paypal-account-faq444 Hope this helps. Stay safe ... View more

Hi. Welcome to the community forum. We sincerely apologize for what happened. I guess your concern was similar to this. How do I view or edit my account information? Personal Details You can view and update personal details, such as mailing address, email address, phone number, or language from your account Settings. To update your personal details: Go to ProfileIcon Settings. For your address, email address and phone number start by clicking the + sign to add or edit your information. You can select your language from the language dropdown on the left side of the page. However, if you need further assistance with this let us know Or you can contact customer service for further assistance: 1. Log on. 2. Click HELP at the top menu. 3. Scroll down and click CONTACT US. 4. Scroll down to click CALL US or other contact options. Hope this helps. Stay safe ... View more

Hi. Thank you for reaching out to us. We sincerely apologize for the inconvenience. You can request a refund of a completed payment by sending the seller an email. Ask the seller to go to the Transaction Details page for your transaction and click Issue a refund. You can request a refund up to 180 days after you pay for your item. Here’s how to find the seller’s contact information to request a refund. 1. On the Summary page select the transaction you want to cancel. 2. Use the contact information to send the seller an email. If your seller doesn’t agree to refund your money, you may be able to open a dispute in the Resolution Center if you didn’t receive your item or you received something that doesn’t match the seller’s description. * If you sent the payment using a debit or credit card, the refund will credit to the card used. It may take up to 30 days for the card to be credited. * If you sent your payment using a bank account and the payment is canceled, it will be refunded to your PayPal balance within 3-5 business days. (Note: for a few countries, the money is refunded back to your bank account.) Or you can contact customer service for further assistance: 1. Log on. 2. Click HELP at the top menu. 3. Scroll down and click CONTACT US. 4. Scroll down to click CALL US or other contact options. Good luck. Hope this helps. Stay safe. ... View more