Hi guys, I play a Maplestory private server and sell virtual intangible items to my buyers. So the things I sell are not physical in nature, and they are obtained through me playing the game, or me merchandising some of it (buying low, selling higher). I encountered an issue where I delivered an item to my buyer in game, and I have the chat evidence that fully shows the username that he used to pick the item up in-game, followed by him thanking me for crafting the item for him. Two weeks later he raised a dispute saying he did not receive the item and asked me to "just give my money back you scammer". So I escalated this issue, because I have video evidence of the drop-trade taking place, and also the chat evidence.
The problem is, right now my account is being limited and restricted by access. And the PayPal support team requires me to verify some information such as Vendor/Supplier information, proof of fulfilment, proof of shipping or delivery of items to buyer, purchase receipt from your supplier. What exactly do I write for these? I don't actually have any of these other than video evidence, which happens to be unable to be uploaded due to file type.
My PayPal account now is restricted and I feel it is kind of ridiculous because, first they withheld the monies in dispute, which I was perfectly okay with it. Because sure, since there is a dispute, the monies should be kept in custody. But is there really a need to restrict me from conducting my 'business' entirely? Why does my account have to be locked, being unable to transfer my EXCESS money over to my bank account?
Also, I feel the PayPal Seller Protection Scheme is just for nice-ties. It probably doesn't even exist? It just keeps pushing me to refund my buyer for the monies, for the item which "HE DID NOT RECEIVE". I get that the law is meant to provide those with lower power, but for this case I am the one that scammed and the information isn't even being read by the staff, yet I'm just being asked to refund the monies to the scammer so that "everything will go away". Is this really the quality of a platform that's the top few in the world?? I mean how ridiculous is that, for a seller to basically just suck it up and realize it as a bad debt when it is clearly a scam. Think about it, if I did not deliver the item to my buyer, why would he be thanking me and being appreciative of me for crafting the item for him? I am not sure whether I am able to upload a Discord Chat Evidence here to give you guys context and better understanding, so I am going to leave it out.
Lastly, the Help Support "Chat Message", the staff handling that are basically robots. I have been asking for an actual person to give a call back but to no avail. I tried calling the Singapore hotline and the operator told me they are temporarily closed. LOL. How is this the quality of standard and customer care a top performing platform?
