ACCOUNT INCORRECTLY LIMITED. HOW DO I FIX THIS?

jsbenitez94
Contributor
Contributor

Hello,

 

Last April my paypal account was INCORRECTLY permanently limited.

 

My account was limited because paypal believes i sold counterfeit goods. The item in question is this: https://www.grailed.com/listings/1324436-supreme-supreme-x-gucci-mane-bogo

 

In the email PayPal believes that this is a counterfeit 'GUCCI' item. This is actually a shirt by the brand SUPREME in collaboration with rapper GUCCI MANE. I have tried to explain this to multiple representatives when I call but I keep being told to email AUP but i receive the same automated message minutes after sending my email. 

I had been a paypal member for years before this and never had any type of problem. I never received any negative feedback online from any website. That item was sold on Grailed.com and I never received any complaint from the buyer. The buyer of the item gave me a 5 star review on the item. 

 

I NEED PAYPAL FOR MY BUSINESS. I NEED HELP. I HAVE NO CLUE WHO TO TURN TO.

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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@jsbenitez94 

 

Last April?

 

Did you provide vendor/supplier purchase order/receipts for the inventory to PayPal? Grailed does reviews for authenticity, couldn't you get some affidavit from them that the item you sold is real?


Kudos & Solved are greatly appreciated. 🙂
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