my customer wants her package to be shipped to a different
jamesc8576
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Posted on
Nov-20-2018
09:46 AM
my customer wants a package shipped to a address after the package has been shipped
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Nov-22-2018
03:29 AM
Hi Jamesc8576,
Thank you for asking your question in the community. I understand that a buyer wants to change the address but the item is already on its way. If you have send the item to the address that we gave you, you have done the right thing. In order to be protected for seller protection, you need to ship the item to the address we give.
If you are still able to get the parcel back that is, of course, an option as well. This solution would have to be an agreement between you and the buyer.
I hope this information helps.
Dian

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