unclaimed funds

[darrenhammond22]

i recently sent money to a bank account, on paypal it says the transaction has gone through an when i check my bank account the money has been taken out.

Now the problem...

The person i have sent it to has not received it and i got an email from paypal the other day saying the money i sent had been unclaimed.

If it had been unclaimed then why has the money been taken from my bank account and the person i sent the money to, they claim to have not received it.

So the money has gone somewhere, i just don't know where, somebody please help.

[PayPal_paula]

Hi darrenhammond22,

It sounds like your payment was sent to an incorrect email address. When you initiate a payment even if the status of your payment is showing as unclaimed the funds will still be requested from your bank account. Once your seller claims the payment the funds are then released to your seller. If the payment is not claimed within 30 days the funds are returned back to you.

I would suggest that you send your seller a copy the email address that you sent payment to as it may be an old or incorrect email address that they will need to amend on their PayPal account. Once it has been amended your payment will complete. If they are unable to amend it you will be given the option to cancel your payment and resend it to the correct email address.

I hope this helps and any questions please repost.

Paula

[darrenhammond22]

Hi,

Thanks for the info, i have emailed the buyer and he claims that it is the correct email address that i sent it to. And it has been taken from my hsbc account, ive even shown him proof of this. How can i tell if he is actually telling the truth?, for all i know he could of received the refund and is just trying to get more money from me.

Thanks

Darren

[PayPal_Siobhán]

Hi there darrenhammond22,

Check your transaction history through your account, if you can see 'Unclaimed' next to the payment then it has not been received by the recipient.

For clarification on this I would suggest that you call or email us direct with the payment details so we can review further.

Siobhan