money taken out of my paypal that shouldnt have been!!!

julesb1
Contributor
Contributor

ive checked my bank online this morning and ive paid 3 different sellers but instead of 1 amount coming out for each 3 identcal amounts have came out thats 6 more payments than it should have! im very worried about this as ive been trying to sort this out for the last hour! ive never known such a hard place to get in contact with as paypal! im still waiting for someone to get back to from 3 weeks ago when i purchased an item that was counterfeit! i had a dispute  in and im still waiting! i would like this sorted out asap as i did not authorise these payments! im also trying to pay for some goods at the minute my moneys in the bank so theres no problem my end but its saying error when i get to the payment page! overall this has been a terrible experience for me!

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1 REPLY 1

PayPal_Wayne
Moderator
Moderator

Hi there,

 

My advice would be to contact Customer Services to see if there are any issues with your account. In the mean time you can request a refund from each of the sellers.


To request a refund you will need to contact the recipient of the payment and ask that they return the funds to you.


Their contact information can be found on the transaction details page of your PayPal account.


To view these details, please do the following:


1. Log in to your PayPal account at www.paypal.co.uk
2. Click ‘History’ near the top of the page.
3. Find the transaction you wish to be refunded and click the ‘Details’ link.
4. You will then see the ‘Transaction Details’ page where you will be able to view the name and email address of the Seller.
5. Email the recipient of the payment requesting a refund.


Note: It is best to ask the recipient of the payment to use the ‘Issue Refund’, not the ‘Send Money’ feature. The ‘Issue Refund’ link is available within 60 days of receiving a payment. Using this link refunds the full amount of the payment back to your PayPal balance or card, depending on which payment method was used

 

Wayne

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