PayPal UK Community Chat – 31/05/2017

[PayPal_david]

Hi everyone!

We will be facilitating the UK Community Chat with our moderation team starting on Wednesday the 31st of May between 4pm and 6pm GMT.

We will be on hand between the above times to answer any PayPal related questions - or just to have a quick chat 

We are going to leave this thread open for questions until the live chat ends on the 31st of May. If there is anything that you would like to ask, please feel free to stop by.

Talk to you soon!

David.

[poneponedonna]

Hello! I placed an order for a product about 20 hours ago, and after some research, I suspect it may be apart of triangulation fraud. The website is http://Lozimart.com , the product Google Home, and the price is $99.99 (regularly $129.99). I paid using PayPal account. I have not yet received any shipping confirmation or tracking number. Should I worry about receiving stolen goods? Should I worry about being a victim of stolen information? How should I proceed here? Thanks!

[ChadHarris01]

Hi,

I am trying to file a dispute but everytime i do it just says sorry something went wrong plase try again.

Thanks

Chad

[Jt18]

Hi

I recently went on a trip with my work company and came back to find out many unauthorised payments had been made on my credit card through PayPal and has since been removed but i do need that money back, any help would be nice.

Thank you, Josh

[NBH1]

Hi, I need my account lifting as I'm a new customer and have hit my limit so require identification, I can't touch this money at all and have waited a bit now, is there anything you can do to speed up this process as it takes 2 mins to check it as I need the funds in the account??

[PayPal_Martin]

@poneponedonna

Hi poneponedonna,

Welcome to our UK PayPal Community Page.

If you have issues with receipt of goods or suspicious of the quality of received goods. You will have options to report this in the Resolution Centre or you will find more information on our Websites security section. As we are unable to see or discuss your account through the Community, you should try contacting us directly via Twitter @AskPayPal or via Facebook https://www.facebook.com/PayPalUK and we can look into this further for you.

 Thanks- Martin

@ChadHarris01

Hi ChadHarris01

Welcome to our UK PayPal Community Page.

It could be something simple like clearing your cache and cookies on your web browser. But there also could be numerous other reasons. As we are unable to see or discuss your account through the Community, you should try contacting us directly via Twitter @AskPayPal or via Facebook https://www.facebook.com/PayPalUK and we can look into this further for you.

Thanks - Martin

@Jt18

Hello JT18,

I am sorry to hear this has happened. If the payments appear on your PayPal account, please report them in the Resolution Centre as outlined here https://goo.gl/em7biW. If they do not appear on your account, this would mean your card details were used to make payments through our merchant payment service. In this case you can either contact PayPal directly by phone 0800 358 7911 and we will report the unauthorised payments or you can contact your Card Issuer directly. Either way you will need to contact them to cancel the card if you have not already done so.

Thanks

Martin

@NBH1

Hi NBH1,

As we are unable to see or discuss your account through the Community, you should try contacting us directly via Twitter @AskPayPal or via Facebook https://www.facebook.com/PayPalUK and we can look into this further for you.

Thanks

Martin